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This course is designed to give users an understanding and the skills to troubleshoot Windows 10.

Course Description

This course is designed to give users an understanding and the skills to troubleshoot Windows 10. In this course, students will become familiar with the troubleshooting process and available tools including the Task Manager, Resource Monitor, Performance Monitor, Reliability History, Event Viewer, and Steps Recorder. Students will be able to troubleshoot the boot process and drivers, resolve BCD and Hard Drive boot issues, as well as driver issues. Students will troubleshoot login and user profile issues, and resolve broken trust issues, troubleshoot network issues, resolve DHCP and DNS issues, troubleshoot group policies, Direct Access, and work with data loss issues.

Learning Outcomes

  • Use the Troubleshooting tools
  • Troubleshoot the Boot Process and Drivers
  • Troubleshoot the Logon Process and User Profile Issues
  • Troubleshoot Networking Issues
  • Troubleshoot Network Resource Access Issues
  • Troubleshoot Group Policies
  • Troubleshoot Direct Access
  • Troubleshoot Lost Data


  • Knowledge of Window 10 End User and Networking skills.

Who is this course intended for?

  • Students who want to expand their knowledge of Windows 10, Windows 10 troubleshooting, and Networks.

Course Curriculum

Introduction 00:00:00
Troubleshooting Overview
Working with Windows 10 in a Network 00:00:00
The Framework of Troubleshooting 00:00:00
Using the Task Manager, Resource Monitor, and Performance Monitor 00:00:00
Using Reliability History, Event Viewer, and Steps Recorder 00:00:00
Troubleshooting the Boot Process and Drivers
Overview of the Boot Process 00:00:00
Resolving BCD Issues 00:00:00
Resolving a Hard Drive Related Boot Issue 00:00:00
Identifying Drivers and Locations 00:00:00
Troubleshooting Mouse Drivers 00:00:00
Troubleshooting Keyboard Drivers 00:00:00
Understanding Bit Locker 00:00:00
Troubleshooting the Logon Process and User Profile Issues
Understanding the Logon Process 00:00:00
Resolving Broken Trust Issues 00:00:00
Resolving No Authentication Servers 00:00:00
Identifying User Profile Types 00:00:00
Resolving Folder Redirection 00:00:00
Troubleshooting Networking Issues
Configuring the Windows 10 Client 00:00:00
Identifying the Tools to Use 00:00:00
Resolving DHCP Client Configuration Issues 00:00:00
Resolving Client DNS Issues 00:00:00
Troubleshooting Network Resource Access Issues
Understanding NTFS Permissions 00:00:00
Understanding NTFS and Shared Folder Permission Assignments 00:00:00
Troubleshooting Shared File Access 00:00:00
Understanding EFS 00:00:00
Troubleshooting EFS 00:00:00
Understanding and Troubleshooting Windows 10 Browsers 00:00:00
Troubleshooting Group Policies
Understanding Group Policies 00:00:00
Understanding Group Policy Preferences 00:00:00
Troubleshooting GPO Filtering 00:00:00
Troubleshooting GPO Link Issues 00:00:00
Troubleshooting Direct Access
Understanding Direct Access 00:00:00
Troubleshooting Direct Access 00:00:00
Troubleshooting Lost Data
Understanding User Data Issues 00:00:00
Troubleshooting Data Loss Using File History 00:00:00
Course Recap 00:00:00

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  • $99.00 $10.00
  • Course Certificate
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