Offers the best of the content to equip the seekers with knowledge in IT services Operations and enable them to qualify in ITIL-SO Certification Exam.
ITIL Intermediate Service Operation course will impart strong foundational knowledge required to pass the ITIL Service operation certification exam by Axelos. Moreover, this certificate will contribute towards the 3 credits for the ITIL Expert certification.
The main objective of the ITIL Service operation is to ensure effective and efficient delivery of IT services to the satisfaction of the customers. Service operation involves routine operational tasks, servicing user requests satisfactorily and timely resolution of service failures and efficient fixing of problems. These tasks are addressed by various service operation processes.
- In-depth understanding of the purpose and scope of service operation and the value to business.
- In-depth understanding of the service operation processes and their associated roles, responsibilities, challenges, risks, and the critical success factors.
- Review of service operation activities and interaction of activities in other lifecycle stages.
- Understanding how service operation is organized and how the functions are mapped to various roles and responsibilities.
- Overview of technology and implementation considerations.
An individual needs to attain ITIL Foundation Certification.
Who is this course intended for?
The target group of the ITIL® Intermediate SO Certificate includes anybody who is involved in IT service operation, but is not restricted to:
- Chief Information Officers (CIOs)
- Chief Technology Officers (CTOs)
- Supervisory Staff
- Team Leaders
- Service Designers
- IT Architects
- IT Planners
- IT Consultants
- IT Audit Managers
- IT Security Managers
|Introduction to ITIL|
|ITIL Service Lifestyle|
|ITIL Service Lifestyle||00:00:00|
|Introduction to Service Operations|
|Introduction to Service Operations – Value and Challenges||00:00:00|
|Service Operations Processes|
|Service Operations Processes – Introduction||00:00:00|
|Service Operations Process Part 1||00:00:00|
|Service Operations Process Part 2||00:00:00|
|Service Operations Process Part 3||00:00:00|
|Service Operations Process Part 4||00:00:00|
|Service Operations Functions|
|Service Operations Functions Part 1||00:00:00|
|Service Operations Functions Part 2||00:00:00|
|Service Operations Principals|
|Service Operations Principals||00:00:00|
|Event Management Correlation engines||00:00:00|
|Incident Management – Introduction||00:00:00|
|Incident Management Part 1||00:00:00|
|Incident Management Part 2||00:00:00|
|Incident Management Part 3||00:00:00|
|Problem Management – Introduction||00:00:00|
|Problem Management Part 1||00:00:00|
|Problem Management Part 2||00:00:00|
|Problem Management Part 3||00:00:00|
|Request Fulfillment/ Management|
|Service Request Management – Introduction||00:00:00|
|Request Fulfillment Management Part 1||00:00:00|
|Request Fulfillment Management Part 2||00:00:00|
|Request Fulfillment Management Part 3||00:00:00|
|Request Fulfillment Management Part 4||00:00:00|
|Access Management – Introduction||00:00:00|
|Access Management Part 1||00:00:00|
|Access Management Part 2||00:00:00|
|Access Management Part 3||00:00:00|
|Operational Activities of Processes|
|Operational Activities of processes||00:00:00|
|Operational Activities of processes Part 2||00:00:00|
|Common Service Operational Activities|
|Common Service Operational Activities Part 1||00:00:00|
|Common Service Operational Activities Part 2||00:00:00|
|Common Service Operational Activities Part 3||00:00:00|
|Common Service Operational Activities Part 4||00:00:00|
|Common Service Operational Activities Part 5||00:00:00|
|IT Operations Management|
|IT Operations Management||00:00:00|
|Generic Roles and Responsibilities|
|Generic Roles and Responsibilities||00:00:00|
|Challenges, Critical Success Factors and Risks|
|Challenges, Critical Success Factors and Risks||00:00:00|
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