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The best value for money course to complete the ITIL 2011 Foundation Certification!


Course Description

This course prepares participants to clear the ITIL-Foundation certification from Axelos. The course contents have been accredited by PEOPLECERT.

Learning Outcomes

  • Demonstrate a basic understanding of the ITIL® framework
  • Gain an understanding of how ITIL® can be used to enhance the quality of IT service management
  • Contribute to an ongoing service improvement programme within an organization

Pre-requisites

There are no restrictions or prerequisites as to who can attend this training and the ITIL® Foundation Certification. However, most participants come with some form of an IT background.

Who is this course intended for?

  • There are no restrictions or prerequisites as to who can attend this training the ITIL® Foundation Certification.
  • Most participants come with some form of an IT background, including professionals into IT Management, IT Consultants, IT Developers, Programmers, Analysts, Service providers, and System Administrators/Integrators.

Course Curriculum

Introduction and Overview
Service Management as a Practice 00:00:00
Key Terminology and Concepts 00:00:00
The ITIL Service Life Cycle 00:00:00
Service Strategy 00:00:00
Service Design 00:00:00
Service Transition 00:00:00
Service Operation 00:00:00
Continual Service Improvement 00:00:00
Review Questions 00:00:00
Key Principles and Models
Key Definitions – Part 1 00:00:00
Key Definitions – Part 2 00:00:00
Service Strategy Principles and Models 00:00:00
Service Design Principles and Models 00:00:00
CSI Principles and Models 00:00:00
Review Questions 00:00:00
Processes
Service Strategy Key Concepts and Definitions 00:00:00
Service Strategy Processes – Part 1 00:00:00
Service Strategy Processes – Part 2 00:00:00
Technology and Architecture 00:00:00
Service Design Key Concepts and Definitions 00:00:00
Service Design Processes – Part 1 00:00:00
Service Design Processes – Part 2 00:00:00
Service Design Processes – Part 3 00:00:00
Service Design Processes – Part 4 00:00:00
Service Transition Key Concepts and Definitions 00:00:00
Service Transition Processes – Part 1 00:00:00
Service Transition Processes – Part 2 00:00:00
Service Transition Processes – Part 3 00:00:00
Service Operation Key Concepts and Definitions 00:00:00
Service Operation Processes – Part 1 00:00:00
Service Operation Processes – Part 2 00:00:00
Continual Service Improvement Key Concepts and Definitions 00:00:00
Continual Service Improvement Processes – Part 1 00:00:00
Continual Service Improvement Processes – Part 2 00:00:00
Review Questions 00:00:00
Functions
Functions – Part 1 00:00:00
Functions – Part 2 00:00:00
Review Questions 00:00:00
Roles
Roles and Responsibilities – Part 1 00:00:00
Roles and Responsibilities – Part 2 00:00:00
RACI Model 00:00:00
Review Questions 00:00:00
Competence and Training
Competence and Training 00:00:00
Review Questions 00:00:00
Flashcards
Flashcards 00:00:00
Microsite Briefing
Microsite Briefing 00:00:00
Reference Material
Module 1 – Reference Material 00:00:00
Module 2 – Reference Material 00:00:00
Module 3 – Reference Material 00:00:00
Module 4 – Reference Material 00:00:00
Module 5 – Reference Material 00:00:00
Module 6 – Reference Material 00:00:00
Mock Test Papers

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